When refunds happen.
Our refund posture is straightforward: full refund within 7 days of purchase, only if the gift card hasn't been redeemed. Below is the detailed policy.
7-day, untouched-card refund.
If you change your mind within 7 days of buying a gift card AND no part of that card has been redeemed, we'll refund 100% of the amount to your original payment method.
Refund processing takes 7–10 working days through Razorpay, depending on your bank.
Cards are non-refundable after first use.
If any portion of the card has been redeemed at a partner salon — even ₹1 — the card is no longer refundable. The remaining balance can still be used (until expiry, six months from purchase), but it cannot be cashed back.
This is standard for gift cards globally and protects partner salons from chargebacks after they've already provided service.
Cancel before send time.
If you've scheduled a gift card to be delivered on a future date, you can cancel it any time before the scheduled send time and receive a full refund.
Once the scheduled time passes and the card has been delivered to the recipient's WhatsApp / email, the standard 7-day rule applies.
If the recipient never received it.
If we cannot deliver a gift card to the recipient (wrong phone number, wrong email, blocked WhatsApp, etc.), we'll attempt redelivery once we have correct details from you. If the card cannot be delivered within 30 days of purchase, we'll issue a full refund without question.
When the salon visit went wrong.
Pamperazzi sells gift cards. We do not provide salon services. If you have a complaint about the quality of service at a partner studio — a bad haircut, an overbooked appointment, anything else — please raise it with the salon directly first.
If you can't resolve it with the salon, write to talk2us@pamperazzi.com. We'll mediate where we can. In rare cases of egregious service failure, we may agree to refund the redeemed portion as a goodwill gesture, but this is at our discretion and does not create an entitlement.
Disputed payments.
If we detect a fraudulent purchase (e.g. stolen card details), we will revoke any gift card issued and refund the disputed transaction in coordination with Razorpay and the issuing bank.
If you suspect your account has been compromised, write to talk2us@pamperazzi.com immediately.
Two clicks plus a quick email.
Email talk2us@pamperazzi.com with your order reference (it starts with PMP-). Tell us briefly what happened. We'll respond within 1 working day with confirmation or follow-up questions.
If you have a paid Pamperazzi account, you can also request a refund directly from your order history page in the dashboard once we ship that feature.
We don't cash out partial balances.
If a recipient has redeemed part of a card and now wants the remaining balance refunded as cash, we cannot do that. The remaining balance stays redeemable at partner salons up to six months from purchase. This protects salon partners and is standard for gift cards.
After six months, balance is forfeited.
Cards are valid for six months from purchase. We send a reminder to the recipient 30 days before expiry. After expiry, any unused balance is forfeited and cannot be refunded.
We retain unredeemed balance as breakage. The partner salon receives nothing for unredeemed balances.
Changes to this policy.
Material changes are emailed to active customers and dated above. The policy in force at the time of your purchase governs that purchase, even if the policy is later updated.